Stumbled
Stumbled
These terms apply to your access to and use of the Stumbled Platform on stumbled.online and our app. These terms are specifically oriented around customer use (e.g. buying produce from a local retailer through the platform).
Stumbled.online is owned and operated by Ecomni Ltd, a company incorporated in England and Wales whose registered office is at 61 Eastgate, Macclesfield, Cheshire. Our company registration number is 14221251. References to "we", "us" and "our" should be construed as references to Ecomni Ltd.
Our aim is to connect customers to the retailers we "Partner" with through the use of our platform. The platform enables customers to purchase produce from retailers ("Partners") within local delivery radius using our app. Registered retailers ("Partners") can add produce, set delivery preferences, manage stock, take payments and manage orders through our web-based desktop application.
To access our services as a customer you must register yourself as a member on our mobile app. You'll be prompted for a valid email address, unique username and secure password. Once registered and you have validated you are the owner of the email address you can proceed to login to the application using your username and password.
The app allows you as the customer to make payments to a local retailer through a secure payment platform. This platform will enable you to make payments by using a credit or debit card.
The only accepted currency is GBP (British Pound).
Delivery is handled by the retailer ("Partner"). Each retailer will have their own separate delivery timescales and pricing. Unfortunately, despite our, and our "Partners" best efforts, deliveries may not always arrive on time as certain matters may be beyond our, and our "Partners" control. If these circumstances arise we will work with you to resolve the issue, unless you have caused the delay (e.g. you have registered the wrong address). You can contact our support channel at: support@stumbled.online.
Retailers ("Partners") available will be subject to your geographical location. Before proceeding to purchase produce you are accountable for ensuring your address is set correctly. You can edit your address in the Account section on the app.
We have taken care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times. We will do our best to rectify any issues faced as soon as possible.
We are not directly liable for the produce you receive or the delivery logistics. However, we will offer our support in resolving a situation if our "Partner" is being unreasonable, this may include canceling their account. You can contact us at support@stumbled.online.
We are not directly liable for the content that has been published by our "Partners". However, if any offensive content is reported to us we will review and possibly remove the content.
These terms apply to your access to and use of the Stumbled Shop Platform on stumbled.online. These terms are specifically oriented around "Partner" use (e.g. selling produce, adding product, delivery options).
Stumbled.online is owned and operated by Ecomni Ltd, a company incorporated in England and Wales whose registered office is at 61 Eastgate, Macclesfield, Cheshire. Our company registration number is 14221251. References to "we", "us" and "our" should be construed as references to Ecomni Ltd.
Our aim is to connect customers to the retailers we "Partner" with through the use of our platform. The platform enables customers to purchase produce from retailers ("Partners") within local delivery radius using our app. Registered retailers ("Partners") can add produce, set delivery preferences, manage stock, take payments and manage orders through our web-based desktop application.
Our platform/services has no upfront costs and no fixed monthly fees. Stumbled works on a pay-as-you-go pricing model in which 2.9% of the total transaction received.
Only businesses (including sole traders), charitable organizations, and other legal entities located in United Kingdom are eligible to Partner with Stumbled.
To access our service as a "Partner" you must first register yourself as a member in which you'll be prompted for a valid email address, unique username, and secure password. Once you have registered yourself as a member, you can proceed to complete the "Partner" registration; you will be asked to provide us with its full legal name, registered address, phone number, a valid customer contact email address, and any other information indicated as required. Stumbled may reject your application, or cancel an existing partnership, at our sole discretion. If we cancel your account we will payout any existing credit you may have on your account.
Your Content. You will ensure that Your Content and Service Offering will not violate any of the Policies or any applicable law. You are solely and legally responsible for all content you publish (e.g. images, text, video, and any other form of media). You must keep your content up to date and ensure that produce content provides an accurate representation of the produce sold.
Produce — You are liable for the quality of your produce. You must ensure that the produce you are providing is within its sell-by-date and upholds the quality that was portrayed on the platform.
Delivery — Delivery dates, order before dates and pricing is set by you within the platform. Once a customer has made a purchase and an order has been sent through to you, you are then accountable for the delivery logistics; whether it is you or a third party, Stumbled is not liable for this delivery process.
Customer Contact — Any customer queries regarding the produce sold by you and the delivery of said produce is to be handled by you. Stumbled will aim to make this communication channel as easy as possible between you and your customers.
We have taken care in the preparation of the platform. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times. We will do our best to rectify any issues faced as soon as possible.
Contact our support channel at support@stumbled.online.